Cheap designer dog and cat clothing

Terms & Conditions

Hot Dogs Cool Cats Limited "HDCC" - Dogs and Cats Welcome

About Us
HDCC are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@hotdogscoolcats.co.uk

Our Contact details:
Hot Dogs Cool Cats Limited

Phone : 07791 490628

Email: info@hotdogscoolcats.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. However, you can always register and create a HDCC account so that the next time you buy you can merely confirm your details to buy again.

Shipping And Handling
All orders (unless specified otherwise on the website or subsequently notified by email) are dispatched within 7-14 days, however many orders will reach you within just a few days. If you require an item very urgently then please call to see if we can arrange this.

If you have ordered more than one item that is out of stock and the rest of your order is in stock then we shall dispatch this to you in the meantime. For items that are out of stock, please allow 28 days for delivery.

All items will be sent using registered post and so will require a signature on delivery.

Delivery Schedule
You will be notified of items that are out of stock and given the option to cancel your order, if you wish to proceed with the order we will try to give you an approximate delivery date, however this will not be guaranteed.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site and we do not have access to any card numbers.

Guarantee / Returns Policy
Satisfaction guarantee
If you are not totally satisfied with the goods for any reason, return them within 10 days and we''ll exchange them or refund your money. We can only accept items that have not been worn, used or altered. After 10 days a credit note or an exchange will be given.

Returning the goods
Please contact us for returning goods.

We recommend that you return items via registered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully.

Returns policy in the sale only
The customer is entitled to a full product refund if goods are returned within 5 working days of receipt. After that, credit notes or exchanges only.

Please also note that toys are not returnable. We strongly recommend that all toys, and particularly those that contain squeaks, should be given to pets only under supervision. We will only give refunds on toys if they can be found to be defective.

Reaching Us
If you need to reach us, please email us on info@hotdogscoolcats.co.uk, alternatively, you can call or fax on 0161 929 5544.

Privacy Policy
HDCC do not disclose buyers'' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details.

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